Returns and Exchanges

RETURN AND RIGHT OF WITHDRAWAL

In the case of a Contract for the purchase of Products and Services concluded by a Consumer Customer, the latter will have the right to withdraw from the Contract itself, pursuant to and for the purposes of Article 64 et seq. of the Consumer Code, without any penalty and without specifying the reason.

The decision to exercise the right of withdrawal must be communicated by the Consumer Customer by sending an email to returns@lovemacollection.com within the most appropriate timeframes, considering that the return must be delivered to the courier within 15 (fifteen) working days from receipt of the order. Furthermore:

  • the products must not have been used, worn, washed or damaged;
  • the identification tag must still be attached to the products;
  • Any gifts inside must be returned, such as: notebooks, gift cards, soaps, etc.
  • Returned products must be delivered to the courier within fifteen (15) working days from the date you received the products.

If all the required conditions are met, the Seller will refund you the price of the purchased products, with the buyer only having to pay the return costs, i.e. those for returning the purchased products to the Seller.

If an item was purchased with free shipping, the shipping cost will not be refunded or deducted from the refund amount.

Regarding the refund, it is made via paypal if the purchase was made via paypal, otherwise via bank transfer. Within 5 working days from the delivery of the return.

The communication of withdrawal must specify the intention to withdraw from the purchase (it is not necessary to specify the reasons) and the Product or Products for which the right of withdrawal is to be exercised, attaching a copy of the documentation proving the purchase.

Received the return request email:

the return authorization number will be sent to the Customer via email. This number must be reported inside the box of the Product to be returned;

the Product must be packaged - with the manuals, any accessories and everything originally contained - (shipping and transport costs are charged to the Customer);

The Product must be returned intact, within 15 Working Days from receipt of the email with the return authorization number. The Consumer Customer must send the product to the following address:

Lovema
Corso Italia 44
Catania - 95129

The right of withdrawal applies exclusively to goods that are intact at the time of return, pursuant to the provisions of art. 67, paragraph 2 of the Consumer Code.

However, if the methods, conditions and terms for exercising the right of withdrawal, as specified in this article, are not respected, the Consumer Customer will not be entitled to a refund of the sums already paid. In this case, the Consumer Customer may obtain, at his own expense, the Product in the state in which it was returned to Martina Veneziani Loreto. Otherwise, Martina Veneziani Loreto may retain the returned Products, in addition to all the sums already paid by the Consumer Customer for the relative purchase. Shipping and transport costs are charged to the Customer.

For completeness, the Consumer Customer will not be able to exercise the right of withdrawal in question if one of the hypotheses of exclusion of the right of withdrawal provided for by art. 55 paragraph 2 of the Consumer Code occurs.

Finally, in the event that the information obligations referred to in Articles 52, paragraph 1, letters f) and g), and 53 of the Consumer Code have not been met, the deadline for exercising the right of withdrawal is three hundred and sixty-five days plus fifteen days and runs from the day of receipt of the Products by the Consumer Customer.

Times and methods of reimbursement following the exercise of the right of withdrawal

After the Product has been returned, Martina Veneziani Loreto will carry out all the checks and verifications referred to in the previous paragraph. In the event that the checks are concluded positively, Martina Veneziani Loreto will send the Consumer Customer, by e-mail, confirmation of acceptance of the returned Product and the re-crediting, within 7 (seven) days from the date on which Martina Veneziani Loreto became aware of the exercise of the right of withdrawal by the Consumer Customer of the sums already paid by the latter for the purchase of the Product.

If there is no correspondence between the recipient of the Products indicated in the Purchase Order and the person who made the relative payment, in the event of exercise of the right of withdrawal by the Consumer Customer, the refund of the sums will be carried out by Martina Veneziani Loreto, in any case, to the person who made the relative payment.

Exclusion of the right of withdrawal

If the item has been customized or made to measure at the customer's request.